Two articles of note for today. One is from the Yomiuri about the Toyoko Inn, that hotel with a history of not only embezzling monies earmarked for Barrier-Free facilities for handicapped clients, but also wantonly racially profiling and unlawfully refusing entry to NJ clients. Less than a week after the Tohoku Disasters, the Yomiuri reports, Toyoko Inns in Iwate, Miyagi, Fukushima, and Ibaraki Prefectures were requiring customers to sign waiver contracts, absolving Toyoko of any responsibility should disaster strike. No signature means you couldn’t get accommodation, which is under the Hotel Management Law (and the Consumer Contract Law, mentioned below), unlawful. What a piece of work Toyoko Inn is. Again, hotels doing things like this deserve to be boycotted for bad business practices.
Then there are the knee-jerk hotels in Japan who go into spasm to deny service whenever possible. If it’s the case of NJ guests (27% of Japanese hotels surveyed, according to a 2008 GOJ survey, indicated they want no NJ guests at all), things get even more spastic: Either a) they Japanese hotels get deputized by the NPA to racially profile their clients, refusing foreign-looking people entry if they don’t show legally-unnecessary ID, or b) they put signs up to refuse NJ clients entry because they feel they “can’t offer sufficient service” (seriously), or c) they refuse NJ because of whatever “safety issue” they can dredge up, including the threat of theft and terrorism, or even d) they get promoted by government tourist agencies despite unlawfully having exclusionary policies. What a mess Japan’s hotel industry is.
As for Japanese guests? Not always better. Here’s the latest mutation: The Yomiuri reports places are refusing Japanese people too from irradiated Fukushima Prefecture because they think they might be glowing:
As the article lays out, it’s not just a hotel (although hotels have a particular responsibility, even under the law, to offer refuge and rest to the paying public). A gas station reportedly had a sign up refusing Fukushima Kenmin (they must think Fukushimans spark!), while complaints came in to official soudan madoguchi that a restaurant refused Fukushimans entry and someone had his car defaced. In all, 162 complaints reportedly came in regarding fuhyou higai, or roughly “damages due to disreputation” of being tarred by the disasters. Now that’s an interesting word for a nasty phenomenon.
Good news is that these problems are at least being reported in the media as a social problem, and Fukushima Prefecture is asking the national government to address them. Let’s hope the GOJ takes measures to protect Fukushima et.al. from further exposure to “fuhyou” and discrimination. Might be a template for getting the same for NJ. (Okay, probably not, but it’s still the right thing to do.)