“Foreign nationalities OK” apartments bin at Century 21 Saitama realty, and “We’re sorry about our foreign staff’s language & cultural barriers” notice in Family Mart Kyoto (SECOND UPDATE with answer from Century 21 Japan)
One important job Debito.org has been undertaking for more than two decades is the cataloging of “Japanese Only” exclusionary signs (and in this case, signs that also publicly denigrate foreigners), to make sure that evidence of Japan’s racial discrimination does not disappear into the ether. Starting with the Rogues’ Gallery of Exclusionary Establishments , the Debito.org Blog you’re reading now is also putting up cases we receive from Debito.org Readers spotting them about town. It’s important to do this so that everyone can see that this is an ongoing issue.
Place: Century 21 Realty Kawakoe Ekimae (Century 21不動産、川越駅前, 埼玉県川越市脇田町105) March 28, 2021. Photos submitted by ARW, who notes, “The photo of the staff was taken after I called their attention to the ‘box'” [that says “apartments for foreigners”].
Comment: How nice of an American company to play by Japanese rules by assuming the default for rentals is “Japanese Only”, with a special box that says “foreign citizenship OK”. Not the first time I’ve seen this.
UPDATE MARCH 31: ANSWER FROM CENTURY 21 JAPAN (excerpt):
[…] CENTURY 21 offices in Japan are franchisees and not branches of C21 Japan nor C21 US. Our franchisees in Japan are all independently owned and operated. Therefore, we are not directly involved in the advertisement of listing properties of our franchisees’ businesses. […] There are certainly cases where an “expectation gap” arises between the prospective customer and the agent, and oftentimes this gap grows wider during the course of interaction between the two. This is particularly true when different cultural norms, sets of regulations, and industry practices exist. For example, in the US there is the wide-reaching Fair Housing Act (FHA) that bans pretty much all forms of discrimination. Japan does not. Therefore, what could be a violation of the FHA in the US would not necessarily be one in Japan. Having said this, however, C21 Japan HQ believes it is never good for business to practice and kind of intentional discrimination and caution our franchisees accordingly. We will, therefore, request the office you have identified to remove the subject bin to avoid any semblance of discrimination, no matter how unintentional the original reason might have been.
Place: FamilyMart convenience store, Kawaramachi-Takoyakushi
295 Narayacho, Nakagyo Ward, Kyoto, 604-8033, 075-229-6322
Photo submitted by RM, who says, “Found that little nice racist notice on the entrance door on a Famima in Kyoto Kawaramachi. Basically says ‘I deeply apologize for troubling you with my foreigners’ in essence. Unbelievable.”
The sign says (Debito’s translation): “Regarding the foreign staff at this branch: We have a large number of foreign staff at this branch. Customers may find their language and cultural barriers to be a nuisance. Employing them was at our discretion, and we are sorry for the inconveniences. We will soon be focusing our efforts on coaching staff in the proper manners for Japan’s customer service. Your understanding and forbearance would be much appreciated. BRANCH MANAGER.”