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Hi Blog. Here we have an online information site called Traveloco.jp, which apparently reserves its services “for Japanese Only living abroad”. This is another permutation of Japanese corporate practices erecting arbitrary firewalls between people due to their nationality, ethnicity, etc., or, in Traveloco.jp’s case, “having a name that does not appear to be Japanese”. I wonder how “Arudou Debito” would fare. And as MT says below, why can’t anyone who can read and write Japanese be allowed equal access and service? Debito.org Reader MT sends this report. Dr. ARUDOU, Debito
/////////////////////////////////
Date: June 27, 2016
From: MT
Hi Debito,
I am thinking of suing traveloco.jp site because they closed and banned my account right after I informed them of my name ([MT]), which is not Japanese.
In the email below, the reason I was refused service is that “your name does not appear to be Japanese”. Our correspondence, in reverse order:
================================
From: トラベロコ <info@traveloco.jp>
To: [MT]
Date: 2016/6/27, Mon 09:14
Subject: ご登録解除のご連絡(トラベロコ)
お返事ありがとうございます。
トラベロコです。
ご登録情報を確認させて頂きましたが、
日本人の方ではないようです。 [emphasis added]
大変申し訳ございませんが、当サイトにてロコに登録していただけるのは
日本人方に限定しておりますので、外国人の方はご登録頂けません。 [emphasis added]
よくある質問>私もロコになりたいのですが。
https://traveloco.jp/faq#faq-13
また、今回のご連絡いただいたメール内容から、社内で検討させていただき、
サイト利用規約「3条4.vi」に該当するとして、登録を解除させて頂きました。
https://traveloco.jp/pages/terms
ご了承下さい。
————————————-traveloco
トラベロコ
mail: info@traveloco.jp
URL: http://traveloco.jp/
> —– Original Message —–
> From: トラベロコ <info@traveloco.jp>
> To: [MT]
> Date: 2016/6/27, Mon 01:27
> Subject: Re: ロコ応募について
>
> お返事ありがとうございます。
> トラベロコです。
>
> ご連絡遅くなり、申し訳ございません。
>
> お問い合わせの件について、
> 具体的には、プロフィール情報のお名前欄などの項目が
> 正しく登録されておりませんので、正確にご登録
> いただいてから、ご応募頂けますでしょうか。
>
> プロフィール情報
> https://traveloco.jp/mypage/profile/
>
> Travelocoは匿名でご利用いただけるサイトになりますが、
> ロコへの登録にあたっては、最低限の個人情報を登録する
> ことは、皆様に安全にご利用頂くための必要条件とさせて
> 頂いております。
>
> なお、ロコの応募審査上、正しい情報の登録が確認できるまでは
> 一部機能は停止させていただいておりますので、ご了承下さい。
>
> どうぞよろしくお願い致します。
>
> ————————————-traveloco
> トラベロコ
> mail: info@traveloco.jp
> URL: http://traveloco.jp/
>
> 2016年6月25日 15:12 :
>> 私の説明をちゃんと詠んでください 問題の原点、教えたでしょう。
>>
>> 情報の一部に不備 は、回答となってない。
>> どの部分か、正確に教えなさい。どうやってなおせるか ということをちゃんと説明するのは、サポートの仕事でしょう?
>>
>> テンプレートの回答を出すよりちゃんとした回答を作ってください。
>>
>> 其の一 まずは、私の説明を読む。
>> その二 内容を理解する
>> その三 内容を理解した上、内容に沿って解決案を出す
>>
>> 上記が常識でしょう。
>>
>> ロコのサービスの二十%取って、こんな最悪なサポートをするつもり?冗談でしう。
>>
>> 私はナニをすればいいか、ステップバイステップで教えなさい。
================================
MT: Their terms of use do not mention such a thing, nothing like “our services are meant to be used only an exclusively by persons holding a Japanese passport” or something similar, nothing. They just kick out those who has a western name, based on the NAME itself.
Terms of use of their services: (from https://traveloco.jp/pages/terms)
4. 当社は、登録申請者が、以下の各号のいずれかの事由に該当する場合は、登録および再登録を拒否することがあり、またその理由について一切開示義務を負いません。
当社に提供した登録事項の全部または一部につき虚偽、誤記または記載漏れがあった場合
未成年者、成年被後見人、被保佐人または被補助人のいずれかであり、法定代理人、後見人、保佐人または補助人の同意等を得ていなかった場合
反社会的勢力等(暴力団、暴力団員、右翼団体、反社会的勢力、その他これに準ずる者を意味します。以下同じ。)である、または資金提供その他を通じて反社会的勢力等の維持、運営もしくは経営に協力もしくは関与する等反社会的勢力等との何らかの交流もしくは関与を行っていると当社が判断した場合
登録希望者が過去当社との契約に違反した者またはその関係者であると当社が判断した場合
第10条に定める措置を受けたことがある場合
その他、当社が登録を適当でないと判断した場合
Note that there is no mention of anything that refers to this funny “Japanese only” policy though (only in the QA section: https://traveloco.jp/faq#faq-13, but this is nothing to do with legal terms, since the terms of use are not mentioning it explicitly), so I gave it a try with registering, since I had some interesting ideas for them and some services to share with those Japanese who would be interested in my country or would be coming to [my country of origin].
The whole correspondence started via their website so the first part when I was asking why I cannot register my page and services (at first, it was a technical question but they failed to reply in details, instead they sent me some template bullshit to send me off – so, understandably, I got very upset), is missing since it was not done via email but via a form on their site on my account page – and I have no access to that any more.
I would like to ask The Japan Times to track this down, and ask them publicly why are they doing this in the 21st century, where human and personal rights should be taken very seriously? Even in Aichi, Nagoya, where they are located.
I would like an official apology from the company’s main rep, Mr. SHIIYA Yutaka (椎谷豊, facebook: https://www.facebook.com/yshiiya) via Japanese mass media. And I want them to review their policies, so that everyone (regardless of race) who is capable to communicate in Japanese could use the site with no discrimination against them – especially not based on their western-like names (if it is not a “Japanese” name)!
My correspondence above with them speaks for itself. And these are young entrepreneurs, not just some old folks, but the Y-generation!!! This sentiment and notion of Japaneseness is routed very very deeply even in these young men, who are brainwashed (or getting on some nationalist waves to make big money, maybe?). They are getting their foot in the door of the start-up world.
In the meantime I am seeking legal help, because I want others to know this. This site is “only for Japanese”, the online version of “Japanese only” bars, “Japanese only” onsens, etc…
Of course, you have my permission to make a report on your own site about this. In case I sue them, I will keep you updated.
Thanks a lot, Debito, and pls keep up the good work. I have just read about your book, Embedded Racism, and will get my copy soon. Sincerely, MT
////////////////////////////////////////
ENDS
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