Debito.org Reader XY on “Rakuten Card is asking for sensitive Koseki Family Registry documents for Naturalized Japanese clients as a prerequisite for continued service”, even though nobody is clearly requiring them to.
Dr. Debito, I’m writing you because I’m experiencing a new type of discrimination by Rakuten Card.
I’ve been a Rakuten Card owner since 2014, and it is the card I’ve hold the longest, making it the biggest chunk of my credit history. Also, I’m a naturalized Japanese citizen, that naturalized back in 20XX, and one month afterwards I had already completed all the requirements for change of name and status according to what I was asked by Rakuten Card, which, if I remember correctly, required me to send copies of documents proving my change of name and status.
About a month ago, I received a mail by Rakuten Card asking me to send them a copy of my current Residence Card. I was very confused by this, so I contacted them, and they told me that since when I applied for the Card I was a foreigner, I needed to provide them with something that “proved” my residence status, and they asked me for my Koseki Family Registry, which is insane. I told them that I already gave them the documents they required back when I naturalized, that I’ve never been asked this by any other Bank or Credit Card company, and that it is insane for them to ask me for a Koseki, which is a very sensitive document that should be handed for these kind of requests, since something as simple as my Juminhyo Residency Certificate, which I think is what I sent back in 20XX proved my nationality, and they also have my “My Number” information, which should gave them access to corroborate this.
They insisted that this was something that the Financial Services Agency as part of an anti Money Laundering KYC thing, I asked them to give me more specifics on this, and they refused to do so, so I called the Financial Services Agency… (continues)
COMMENT FROM DEBITO: The dragnet of suspecting any foreigner, including NJ Residents, of being a money launderer expands to people who are no longer foreign as well.