SR: Shounan Shinkin Bank in Chigasaki refuses bank accounts to NJ who can’t read and speak Japanese
Language ability is being increasingly used by more types of businesses nationwide as a means to refuse NJ service. As we saw last week, insurance agencies (such as AXA Direct Insurance) are rejecting NJ for not enough language (however determined). Now consider Shounan Shinkin Bank in Chigasaki, near Tokyo, as reported by SR:
“We had asked her to open a bank account in Shounan Shinkin Bank where we all have our accounts; the school account as well as the employees’ accounts.
She had been there 2 times with her parents in law (both Japanese) but Shounan Bank and their dep. manager had rejected her request and DID NOT open her bank account! The reason is “she doesn’t speak Japanese and she can’t read it” (日本語が読めない、理解できない)…
We contacted the Financial Service Agency (金融庁)to see what they think, and they have told us it is totally absurd but there is nothing they can do! Then, we contacted the Shounan Shinkin honten and they confirmed their 日本語が読めない、理解できない rule. After a short exchange of opinions and requests between the main office and my Japanese staff, they promised to apologise and open our teacher’s account. She won’t though!
When I went to the bank to close down my accounts, I had a long chat with the department manager. I asked him to show me the written form of their rule but they didn’t have it, or wouldn’t show it….